Terms of Service

These terms govern your use of FirstCustomer (the web app at app.firstcustomer.net and the same app distributed via Google Play and the Apple App Store). By signing in, you agree to these terms.

What the service does

FirstCustomer helps you validate a business idea: you describe it, we research public web and social content for people discussing that problem, chat with you about it using an AI assistant, and help you track prospective customers to reach out to.

Your account

You sign in with your Google account or, in the iOS app, with Sign in with Apple. You're responsible for keeping access to that Google or Apple account secure — anyone who can sign in to it can sign in to FirstCustomer as you. If you use Apple's Hide My Email, we treat the private relay address Apple gives us as your email address.

Plans and billing

FirstCustomer offers a Free plan and paid Pro / Max plans with higher idea, research, and chat limits. Paid plans are billed periodically. Your plan, quota usage, and current billing period are shown in Settings. Receipts for paid periods are available in-app.

We may change plan pricing or quotas going forward; changes won't retroactively alter a period you've already paid for.

Subscriptions bought in the iOS or Android app

Pro and Max are auto-renewing monthly subscriptions. The price, the billing period and what's included are shown on the purchase screen in your local currency before you confirm.

• Payment is charged to your Apple Account (iOS) or Google Play account (Android) when you confirm the purchase.
• The subscription renews automatically every month unless you cancel at least 24 hours before the end of the current period. Your account is charged for the renewal within 24 hours before the end of the current period, at the price shown in your store account at that time.
• You can manage or cancel at any time in your store settings: on iOS, Settings → your name → Subscriptions (or apps.apple.com/account/subscriptions); on Android, Google Play → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep access until the end of the period you already paid for.
• Deleting the app, or deleting your FirstCustomer account, does not cancel the subscription — cancel it in your store settings first.
• Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their own policies (for Apple, at reportaproblem.apple.com); we can't issue them ourselves.
• To get your plan back on a new device, use the “Restore purchases” button in the app.
• If a price changes, the store notifies you and, where its rules require it, asks for your consent before the new price applies.

A subscription is managed on the platform where you bought it, and is also subject to the App Store's or Google Play's own terms.

Apple App Store (iOS app)

If you get the iOS app from the Apple App Store, Apple's Standard End User License Agreement (Licensed Application EULA) applies to your use of the app, in addition to these terms. These terms are between you and FirstCustomer only, not Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for it — contact us at support@justvible.app instead. Apple and its subsidiaries are third-party beneficiaries of the Standard EULA and may enforce it against you.

Acceptable use

You agree not to:

• Use the service for anything illegal, or to harass, stalk, or contact people identified through it in a way that violates the platform they were found on (e.g. Reddit, X)
• Attempt to circumvent plan quotas or paywalls, or interfere with the service's normal operation
• Attempt to extract, scrape, or resell the research data the service generates for use outside the product

Content you provide

You're responsible for the idea descriptions, prompts, and chat messages you submit. Don't submit content you don't have the right to share, or that contains someone else's private/personal information you're not authorized to disclose.

AI features

The AI chat, research and message drafting send what you submit (idea descriptions and chat messages) to third-party AI providers — currently Google (Gemini), Anthropic, and OpenAI — as described in our Privacy Policy. In the iOS and Android apps we ask for your permission first, and you can withdraw it in Settings → AI data sharing; without it the AI features can't work. AI output can be wrong or incomplete, so check it before relying on it.

Third-party content

Research results the product surfaces (excerpts, quotes, links from Reddit, Hacker News, X, and other public sources) are quotes of publicly posted third-party content, provided for your research purposes. We don't control, verify, or guarantee the accuracy of that third-party content.

No professional advice

FirstCustomer's AI-generated research, chat responses, and signal scoring are decision-support tools, not professional business, legal, or financial advice. You're responsible for your own business decisions.

Service availability

We aim to keep the service available and reliable but don't guarantee uninterrupted access. Features that depend on third-party providers (AI, search, payment processing) may be temporarily unavailable if those providers have an outage.

Termination

You can stop using the service at any time. We may suspend or terminate accounts that violate these terms.

Account deletion

In the iOS and Android apps you can delete your account yourself under Settings → Delete account, without emailing us. Deleting your account does not cancel an App Store or Google Play subscription — cancel it in your Apple or Google settings first (see “Subscriptions bought in the iOS or Android app” above), or billing continues. If you signed in with Apple, we revoke the Sign in with Apple token when you delete your account. You can also request deletion by email, as follows.

To request deletion of your account, email support@justvible.app from the address you signed up with and ask us to delete your account. We'll confirm your identity and complete the deletion within 30 days.

Deleting your account permanently removes your profile, your ideas, AI chat history, research signals, prospective-customer records, and tasks. Billing and receipt records are anonymized — the personal details that link them to you are removed — and the remaining accounting record is retained as required for accounting and tax purposes. Full details, including what's kept and why, are on the account deletion page.

Changes to these terms

If we make material changes, we'll update the date at the top of this page.

Contact us

Questions about these terms? Email support@justvible.app.